Agent Status Summary
- Accepted
- Agent Away Time
- Agent Busy Time
- Agent Consult Time
- Agent Conversation Time
- Agent CSAT
- Agent Customer Hold Abandons
- Agent Focus Time
- Agent Handle Time
- Agent Hold Time
- Agent Holds
- Agent ID
- Agent Idle Time
- Agent Initiated Customer Hold Time
- Agent Initiated Customer Holds
- Agent Not Ready Time
- Agent Ready Time
- Agent Time To Answer
- Agent Transfer Time
- Agent Transfers
- Agent Talk Time
- Agents
- Duration Seconds
- Event Time
- Group IDs
- Groups
- Interaction Agents
- Logged In Time
- No Reply Time
- Online Time
- Presence
- Skill IDs
- Skills
- Tenant ID
- Tenant Name
- Transferred
- Work Accepted
- Work Accepted Time
- Work Offer Disconnect Time
- Work Offer Time
- Work Offered
- Work Rejected Time
- Work Rejected
- Wrap Up Time